To create your account, simply click “Create Account” and enter your personal details, such as name, phone number, email, and password.

If you prefer, you can also register quickly and securely using your Google or Apple account. Once you’ve completed your registration, you’ll have full access to the platform and can start placing your orders.

If you forgot your password, simply click the “Forgot password?” option on the login page. You’ll be asked to enter your email address, and we’ll send you a code to reset your password.

Follow the instructions in the email to create a new password and regain access to your account.

To update your customer details, just log in to your account and go to the “My Account” section. There, you can edit information such as your name, email, phone number, and other personal details.

You can delete your account easily and independently. To do so, simply go to your customer area, open “Account Settings”, and at the bottom of the page select the “Delete Account” option.

All your data will be deleted in accordance with the General Data Protection Regulation (GDPR). Please note: this action is irreversible.

Placing an order on our marketplace is simple and flexible. Just follow these steps:

1. Browse the products available based on your delivery address. You can add items from the selected store, as long as they are available in the selected area.
2. Keep in mind that each store has its own minimum order amount and delivery fee.
3. Once you’ve selected all the products you want, proceed to the checkout.
4. At this stage, you’ll be asked to log in or create an account.
5. Confirm or select your delivery address — note that if you change the address, some products or stores may no longer be available.
6. Choose your delivery time slot and payment method.
7. Complete your order and you’ll receive a confirmation email.

Yes. You can order from a wholesaler even if you don’t have a business tax ID (company NIF). However, some products sold by wholesalers are only available in larger quantities or bulk packaging, typical of this type of supplier.

Yes. There is a minimum order amount of €100 per store to complete your order. This amount will be shown in the cart based on the products you add. If the minimum amount is not reached, you won’t be able to finalize the order until the required amount is met.

To ensure maximum freshness and quality, products are stored under optimal conditions until the order is prepared. Only at this stage are they placed in shopping bags, minimizing the time spent outside ideal storage conditions.

Fresh and frozen products are always the last to be dispatched, ensuring they remain properly stored from the store until delivery.

During the order preparation process, just as in a physical store, out-of-stock situations may occur, meaning that a specific product may not be available for delivery.

In these cases, you can choose one of three options at the time of placing your order:

• Our picker will contact you to inform you of the product unavailability and allow you to choose a substitute.
• The product will be substituted by the picker, based on smart suggestions provided by our platform.
• The product will not be substituted and the corresponding amount will be refunded.

At this time, it’s not possible to add products after your order has been completed. If you need to make any changes to your order, please contact our customer support team so we can assess the situation.

The prices and promotions applied to the products in your order will be those shown on the website at the time of your purchase, regardless of any offers or promotions available at the time your order is prepared and delivered.

If you wish to cancel your order after it has been completed, please contact our customer support team via email help@gigo.pt as soon as possible so we can assess this possibility.

To check whether we deliver to your area simply enter your delivery address. If our service is available at your location, you'll be able to browse the available stores and products.

We are constantly expanding, with the goal of offering more variety and better coverage in different regions of the country.

Delivery times may vary depending on the supermarket selected, the type of products, and the delivery address. Deliveries are made within set time slots, which you can choose when finalizing your order, according to availability in your area.

Deliveries are from Monday to Friday, between 10:00 AM and 8:00 PM. You can select your preferred delivery time in the top-left corner of the website.

The selected time slot is reserved for 60 minutes; after this period, you’ll need to make a new selection, and the same time slot may no longer be available.

The delivery fee ranges from €5.99 to €12.99, depending on the service and the chosen time slot.

Any request to change the delivery address must be submitted through our contact form so we can check if the change is possible. However, please note that this change may prevent the delivery from being completed or result in additional costs for your order.

Any request to change the delivery time must be submitted through our contact form so we can check if the change is possible. Please note that bringing the delivery forward from the originally selected date will incur an additional cost based on the chosen delivery option.

In this case, our customer support team will contact you to try to reschedule the delivery, and additional costs may apply. If you know in advance that you won’t be at the delivery address at the chosen time, please contact us as soon as possible.

We do everything possible to ensure deliveries are made within the chosen time slot. However, in exceptional cases — such as traffic, adverse weather conditions, or unexpected logistical issues — delays may occur.

In such situations, we will contact you as quickly as possible to inform you and provide a new estimated delivery time. Our commitment is to ensure your satisfaction and maintain transparent communication.

The items in your order are carefully packaged to ensure they arrive in perfect condition. If the volume or quantity of products exceeds the expected amount, additional charges for extra bags may apply.

Yes. After completing your order, you will receive a confirmation email and, later, the invoice by email.

You can track the status of your order at any time through your account, in the “My Orders” section.

We offer a variety of secure and convenient payment methods so you can choose the one that best suits your preferences:

• MB Way: fast and easy payment through the app on your mobile phone.
• Credit or debit card: we accept major cards (Visa, Mastercard, etc.)
• Multibanco Reference: pay conveniently at a Multibanco ATM or via your online banking.
• Klarna: installment payment option, allowing you to split the cost of your order.

All payments are processed through certified and encrypted platforms, ensuring complete security for your transaction.

You can apply a voucher or promotional code during checkout, before completing your order. In the order summary section, you will find a field to enter the promotional code. Enter the code and click “Apply” — the discount will be automatically reflected in the total amount if the code is valid.

Please note: promotional codes may be subject to specific terms and conditions, such as a minimum purchase amount, participating stores, or expiration dates.

If you paid using a Multibanco reference, the refund will be made directly to the card linked to the bank account used for the payment.

Note: For payments made via Payshop, the refund must be collected at the store where the payment was made.

If it is not possible to process the refund this way, our team will contact you to issue the refund

The time available to make the payment depends on the chosen method:

• Multibanco Reference: payment must be completed by the cut-off time, which depends on the delivery date: same-day deliveries by 12:00 p.m., next-day deliveries by 11:00 p.m. on the previous day. After this, the order will be automatically canceled
• MB Way, Card, or Klarna: payment is made at the time of the order to ensure immediate processing.

We recommend completing the payment as soon as possible to guarantee product availability and your selected delivery time.

You can view and download all your invoices directly in your customer area.

Simply go to your profile, open the “My Orders” section, and select the desired order. The corresponding invoice will be available for viewing and download in PDF format after the delivery is completed.

Yes, it is possible to return a product, but the return conditions may vary depending on the type of product and the store.

To check the possibility of a return, please contact our customer support through the form available on the website, indicating your order number and the product you wish to return. Our team will review your request and provide the necessary instructions if the return is approved.

If any product arrived damaged, please contact our customer support through the form available on the website within 24 hours of delivery.

For a faster review, we recommend attaching photos of the damaged item and providing your order number.

Once the case has been validated, a refund or replacement of the product may be issued, depending on the situation.

If a product does not meet the expected quality, please contact our customer support through the form available on the website, indicating your order number and the product in question (with pictures).

Our team will review your case internally and, depending on the situation, we will get in touch with you to provide the most appropriate solution.

If you received a product different from the one you ordered, please contact our customer support through the form available on the website, indicating your order number and the wrong product (with pictures as proof), within 24 hours of delivery.

Our team will review your case and, if the mix-up is confirmed, we will arrange for the product to be replaced or provide another suitable solution if necessary.

If your order was canceled or if some products are missing due to availability issues, the refund will be processed automatically. The amount will be returned to the original payment method, and the refund time may vary depending on the method used, usually being completed within 5 business days.

If you have any questions or don’t receive the refund within this period, please contact our customer support through the form available on the website

The amount of your refund is calculated based on the differences between the products that were ordered, paid for, and delivered. The main reasons for a refund being different may include:

• Undelivered products: If any product from your order was not delivered, the corresponding amount will be refunded.
• Weight-based products: For products sold by weight (such as meat, fish, fruit, vegetables, etc.), the final amount may vary depending on the actual weight. If the final weight differs from the initial estimate, the adjustment will be reflected in the refund.
• Number of bags: If the number of bags charged does not match the number of bags actually delivered, the difference will be adjusted in the refund.

These differences are reviewed, and the refunded amount will be proportional to the changes that occurred during delivery. If you have any questions, please contact our customer support through the form available on the website so we can check and explain the situation in detail.

This usually happens due to weight variations in products such as meat, fish, vegetables, or fruit, which are weighed at the time your order is prepared. The actual product weight may be higher than what was initially ordered. In addition, the number of bags charged may differ from the number actually delivered, and this adjustment will also be reflected on the invoice.

However, if you don’t understand the difference shown on your invoice, please contact our customer support through the form available on the website so we can review the situation.

If an additional charge is required, our support team will contact you and send a link so you can securely pay the outstanding amount.

When you place your order, a pre-authorization is made for the order total plus an additional 3%. This extra amount is intended to cover possible differences for products sold by weight and any substitutions.

Once your order is completed, only the final amount for the delivered products will be charged, and any unused amount will be automatically released.

The time it takes for the funds to become available again depends on your card issuer.

Placing an order on our marketplace is simple and flexible. Just follow these steps:

1. Browse the available products based on your address. You can add items from the selected store, as long as they are available in the chosen area.
2. Keep in mind that each order has a minimum order amount and delivery fee.
3. Once you’ve selected all the products you want, proceed to the checkout.
4. At this stage, you’ll be asked to log in or create an account (if you haven’t already).
5. Confirm or select your delivery address — note that if you change the address, some products or stores may no longer be available.
6. Choose your delivery time slot (if you haven’t already) and payment method.
7. Complete your order and you’ll receive a confirmation email.

Yes. When you proceed to checkout, you will be asked to log in (if you haven’t already) or to create an account if you don’t have one.

We deliver across the entire country. Simply enter your delivery address to see the products and stores available in your area.

We are constantly expanding, with the goal of offering more variety and better coverage in different regions of the country.

In the top right corner of each product, you can find the store’s icon. You can add any item from any store that is available for your delivery address.

You can add or remove product(s) from your cart in different ways:

1) On any page
1.1. While browsing or searching through the different product categories from the stores available on Gigo, you’ll see the usual product view, either highlighted or in a list. Below each product image, there is always a button with a plus (+) icon.
1.2. Clicking this button adds one unit of the product to your cart.
1.3. After clicking, the button changes to show the number of units selected. You can click the minus (–) sign to decrease the quantity or the plus (+) sign to increase it

2) On the product page
2.1. On the product detail page, you’ll find an “Add to cart” button.
2.2. After clicking, the button changes to show the number of units selected. Click the minus (–) sign to reduce the quantity or the plus (+) sign to add more units.

3) In the shopping cart
3.1. By clicking the cart icon in the top right corner, a side panel will open showing the stores from which you’ve added products. Click the “View products” button next to the store icon to see them.
3.2. A list will appear with all the products from that store added to your cart. Next to each product, there is a box showing the selected quantity. Click the minus (–) sign to reduce the quantity or the plus (+) sign to add more.
3.3. If you want to remove an item, click the trash bin icon.

On the homepage, you can find and select campaigns, brochures, featured products, and product categories, as well as other promotional actions.
If you want to explore these options, simply click on each one to discover the products available.

When you already know what you want to add to your cart, or if you have a list of products in mind, there are two main ways to find them:

1) From the “Products” menu

• Select the Products menu at the top right of your screen.
• All categories will appear on your left. Select the desired one, and it will show the respective subcategories on your left, as well as the products from that category on the main page.

2) Using the search bar

• Another way to find a product is by using the search bar at the top of the page.
• This option is especially useful if you’re not sure which category the product belongs to, or if you already know exactly what you’re looking for.
• As soon as you type in a search term, product results, categories, and even content suggestions will appear instantly, helping you find what you want more quickly and easily.

For products sold by weight, you can indicate the approximate quantity you want when placing your order. The final weight will be measured in-store, and the invoice amount will be adjusted according to the actual weight of the product.

The prices and discounts are always based on the date when the order was placed, regardless of the selected delivery date.

During the order preparation process, just as in a physical store, out-of-stock situations may occur, meaning that a specific product may not be available for delivery.

In these cases, you can choose one of three options at the time of placing your order:

• Our shopper will contact you to inform you of the product unavailability and allow you to choose a substitute.
• The product will be substituted by the shopper, based on smart suggestions provided by our platform.
• The product will not be substituted and the corresponding amount will be refunded.

There are two ways to create lists:

1) From the “My Lists” section:

• Go to your account and click on “Lists” (at the top right of the screen).
• Click “Add a new list”, give the list a name, and save it.
• Then, add products to the list using the heart icon next to each product.

2) Directly from a product:

• Click the heart icon next to the product.
• Select the list you want to add the product to, or create a new list directly in that

If you’re unable to add products to your cart, try refreshing the page. If the problem persists, please try again later. It’s likely a temporary system error. We apologize for the inconvenience.

To access the checkout, click on the cart icon at the top right of the screen and then select “Continue”.

If you haven’t logged in yet, you will be asked to do so at this stage.

The number of bags used for your order is calculated based on the volume, quantity, and type of products purchased. This calculation is only an estimate, and the final number of bags at the time of delivery may differ, being higher or lower than initially expected, in order to ensure proper packaging and transport of the items.